Window Repairs for Letting Agents Edinburgh

Bulk Pricing · 24h Response · Monthly Invoicing · From £145 per callout

Edinburgh letting agents need a window service that responds inside 24 hours, deals with tenants directly, invoices monthly against a portfolio, and never tries to upsell unrelated work. Heatscape's letting agent service gives you a single point of contact, bulk-priced repair rates, and a portfolio dashboard showing every job, every cost, every property.

The letting agent problem we solve

Most window installers price every job from scratch, charge a separate callout per visit, and won't deal with tenants — which means your office picks up the phone twice for every job. Our letting agent service flips that: fixed callout rates by portfolio size, fixed unit prices for common repairs (sash cord, brush pile, lock change, pane replacement), direct tenant scheduling, and one monthly invoice with a line per property.

Bulk pricing schedule

Standard repair rates for letting agents managing 10+ properties: callout £145 (waived if repair value exceeds £300); sash cord renewal £155 per sash (vs £185 retail); brush-pile draught-proofing £215 per pair (vs £245); single pane replacement £125-£245 depending on size; window lock change £65; full sash refurb £495 per sash (vs £695). Rates fixed annually.

24-hour emergency response

Broken pane, jammed sash, tenant lockout from window: 24-hour response, same-day attendance on emergencies reported before noon. We carry a stock of common Edinburgh sash sizes and standard glazing units so most emergencies finish on the first visit. Out-of-hours rate is £140 after 6pm and at weekends (weekday diagnostic £95).

Tenant liaison and notice

We schedule directly with tenants under your authority, issue 48-hour written notice under the Private Housing (Tenancies) (Scotland) Act 2016, confirm appointments by SMS the day before, and send a completion report with photos to your office within 24 hours of finishing. No double-handling, no tenant-agent-installer phone tag.

Monthly portfolio invoicing

One PDF invoice per month, one line per job, grouped by property reference. Each line shows date, address, work done, fixed price. Reconciles to your management system with no manual matching. 30-day payment terms standard, 14-day available with 1% prompt-pay discount.

Portfolio dashboard

Letting agents on the service get a portfolio dashboard showing every open job, every closed job, photos, costs and tenant satisfaction scores. Reports exportable to CSV for landlord reporting. No additional charge — included in the service.

Frequently asked questions

What's the minimum portfolio size for letting agent rates?
10 properties under management. Smaller portfolios use our standard residential pricing.
Can you respond to emergencies within 24 hours?
Yes — 24-hour response standard, same-day attendance on emergencies reported before noon. We hold stock of common Edinburgh sash sizes so most emergencies finish on first visit.
Will you deal with my tenants directly?
Yes — 48-hour written notice, SMS appointment confirmation, completion report with photos to your office within 24 hours of finishing.
How do you invoice?
One PDF invoice per month, one line per job, grouped by property reference. Reconciles directly to your management system. 30-day terms standard.
Do you upsell unrelated work to tenants or landlords?
No — we quote only what we're asked to quote. Any additional work observed during a repair visit is flagged in the completion report to your office, never sold to the tenant or pitched to the landlord without your involvement.
What insurance and accreditation do you carry?
£5m public liability, £2m employer's liability, CSCS-carded joiners, full PRT landlord-work compliance and a 10-year workmanship guarantee.

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